Frequently Asked Questions (FAQ)
Q: How long does shipping take?
A: Most orders are delivered within 7–15 business days depending on your location. You will receive a tracking number once your order ships.
Q: Do you ship to the United States?
A: Yes! We ship across the United States.
Q: How do I track my order?
A: Once your order ships, you'll receive an email with your tracking number. You can use it to track your package at any time.
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please visit our Return & Refund Policy page for full details.
Q: What if my item arrives damaged or incorrect?
A: We're sorry to hear that! Please contact us at novaecommreceebay@gmail.com with your order number and a photo of the issue, and we'll make it right as quickly as possible.
Q: How do I contact customer support?
A: You can reach us anytime at novaecommreceebay@gmail.com. We respond within 24–48 hours.
Q: Is my payment information secure?
A: Absolutely! Our store uses SSL encryption and Shopify's secure checkout to protect your payment information at all times.